Funeral Service Assistant

Service Corporation International•Midland, TX

14d

About The Position

Provides clerical and administrative support for funeral operations and interacts with the public by answering questions and providing information about funeral and cremation services and related topics. The role involves courteously answering phones, assisting with funeral, memorial, and other services or ceremonies as requested by clients and management, and attending monthly staff meetings. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures.

Requirements

High school diploma or equivalent.
Valid state driver’s license and an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn to use MS Office and databases.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes or mementos, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate the crematory as permitted by law and company regulations.
Perform office duties, including answering phones and operating office and service equipment.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation areas and chapels, dressing and casketing the deceased, and delivering family items and flowers.
Greet and receive client families and others entering the office to request information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.