Funeral Service Assistant (part-time)

Service Corporation International•El Cajon, CA

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and assists with services and ceremonies. The role includes welcoming and assisting the public, answering questions about funeral and cremation information, and answering phones courteously. Duties are performed in accordance with the company’s mission, values, policies, and procedures. Attendance at monthly staff meetings is expected. The assistant prepares service spaces and materials, helps accommodate families during visitations and services, assists with respectful preparation of remains as permitted by law and company regulations, performs office tasks and errands, and may provide ushering, parking, driving, vehicle-cleaning, and refreshments support.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes, and ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of remains, including dressing and lifting, or operate the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and may park cars or perform other transportation requirements.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors entering the office for information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Answer questions and provide information about funeral and cremation services and related topics.
Attend monthly staff meetings.