Funeral Service Assistant - Calvary Mortuary (Los Angeles)

Archdiocese of Los Angeles•East Los Angeles, CA

About The Position

Under the general supervision of the Location Manager, the Funeral Services Assistant interacts with families during their time of need and helps create and maintain a premier level of client family satisfaction. The role may perform a range of services and client-relations activities and communicates effectively with mortuary office administrative staff, parish priests, and mortuary officials. Archdiocesan employees are expected to conduct themselves in accordance with the goals and mission of the Roman Catholic Church.

Requirements

A valid driver’s license, a good driving record, and automobile insurance.
Understanding of Christian burial in the Catholic Church.
Ability to read and interpret mortuary policies, procedures, contracts, and customer files, including interment-right records.
Ability to communicate effectively in written and oral form.
Ability to develop and maintain effective working relationships.
Ability to provide excellent customer service by responding to common inquiries or complaints from customers, coworkers, or members of the business community.
Ability to present information effectively to patron family members, coworkers, and management.
Ability to calculate figures and amounts, including discounts, interest, proportions, and percentages, and apply basic mathematics.
Active member of a Roman Catholic faith community.
Ability to follow multiple pending requests through to completion.
Ability to organize and coordinate projects.
Ability to concentrate and complete moderately complex forms.
Ability to work independently with initiative and little supervision.
Ability to maintain confidentiality.
Ability to sit for sustained periods daily; perform tasks involving intermittent bending, stooping, and walking; frequently lift or move objects weighing 50 pounds or more; sustain frequent movement of the fingers, wrists, hands, and arms; and express or exchange information by spoken word.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Set up and assist with viewings, funeral services, memorial services, and related events.
Direct calls to appropriate team members.
Greet and receive families and other visitors seeking information or assistance; answer questions, escort visitors, research patron files and records, and assist as needed.
Attend client families’ interment services and express personal interest and concern for the family.
Maintain a friendly attitude while offering assistance and guidance to visitors.
Assist passengers in and out of the limousine, with special emphasis and patience for people with disabilities and elderly passengers.
Assist with setting up services and moving the casketed deceased and related items in and out of visitation areas, the funeral home, chapel, church, or other service locations.
Drive the hearse, family limousine, or another vehicle in the funeral cortege and for other funeral-related activities.
Prepare or coordinate memorial materials.
Perform other duties as assigned.