Cemetery Arrangement Counselor- Calvary Cemetery (Los Angeles)

Archdiocese of LA•Los Angeles, CA

10d•Onsite

About The Position

The Cemetery Arrangements Counselor provides information and assistance to cemetery patrons about cemetery property, policies, and practices. The role supports families arranging pre-need or at-need burials, including families experiencing grief, and maintains effective communication with cemetery administrative staff, parish priests, and mortuary officials. As an Archdiocesan employee, the counselor is expected to conduct themselves in accordance with the goals and mission of the Roman Catholic Church.

Requirements

Active member of a Roman Catholic faith community.
High school degree or equivalent.
Basic clerical skills and customer service experience.
Two years of customer service experience.
Knowledge of Christian burial in the Catholic Church.
Knowledge of AS/400 system operations.
Ability to develop and maintain effective working relationships.
Interpersonal skills including tact, patience, and diplomacy.
Effective customer service skills, including the ability to follow multiple pending requests through to completion.
Data entry and reconciliation skills.
Ability to communicate effectively in written and oral form and exchange information verbally.
Ability to work independently with initiative and little supervision.
Ability to handle a high level of responsibility and maintain confidentiality.
Ability to analyze and isolate errors and/or anomalies in system processing.
Ability to organize and coordinate projects.
Ability to sit for sustained periods daily; perform intermittent bending, stooping, walking, kneeling, and crouching; frequently lift, pull, or push objects weighing up to 30 pounds; and sustain frequent movement of the fingers, wrists, hands, and arms.

Nice To Haves

Bilingual skills in English and Spanish.

Responsibilities

Develop rapport with families and patrons, emphasizing service.
Provide information that helps families make informed cemetery arrangements suited to their needs.
Understand liturgy planning.
Assist patrons with at-need cemetery arrangements and work with parishes and mortuaries to assist patrons.
Advise and assist cemetery management with complaints from patrons, suppliers, and other companies.
Assist at other cemeteries as business needs dictate.
Potentially answer mail concerning cemetery locations, genealogy, and business matters.
Address patrons’ questions and concerns or refer them to cemetery management for resolution.
Prepare and process documents, including daily burial and memorial permits and the daily pending interment list and board.
Obtain burial permits from the Health Department.
Complete affidavits of heirs and/or release of interest forms as needed.
Interpret and/or translate for families in Spanish as needed.
Prepare invoices for management approval.
Prepare interment right authorizations and forward them to patrons.
Verify grave set-up and update property inventory.
Follow up on work orders and enter notations in the system.
Perform other duties as assigned.