Cemetery Arrangement Counselor - Resurrection Cemetery

Archdiocese of Los Angeles•Montebello, CA

About The Position

The Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies, and practices. The counselor supports families arranging pre-need or at-need burials, including families experiencing grief, and maintains effective communication with cemetery office administrative staff, parish priests, and mortuary officials. Employees represent the Roman Catholic Church and are expected to conduct themselves in accordance with its goals and mission.

Requirements

Active member of a Roman Catholic faith community.
High school degree or equivalent.
Basic clerical skills and customer service experience.
Two years of customer service experience.
Knowledge of Christian burial in the Catholic Church.
Knowledge of AS/400 system operations.
Ability to develop and maintain effective working relationships.
Interpersonal skills, including tact, patience, and diplomacy.
Effective customer service skills, including the ability to follow multiple pending requests through to completion.
Data entry and reconciliation skills.
Ability to express or exchange information verbally.
Effective written and oral communication skills.
Ability to work independently with initiative and little supervision.
Ability to handle a high level of responsibility.
Ability to maintain confidentiality.
Ability to analyze and isolate errors and/or anomalies in system processing.
Ability to organize and coordinate projects.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Develop rapport with families and patrons with an emphasis on service.
Provide information that enables families to make well-informed cemetery arrangements that meet their needs.
Understand liturgy planning.
Assist patrons with at-need cemetery arrangements and work with parishes and mortuaries to support patrons.
Advise and assist cemetery management with complaints from patrons, suppliers, and other companies.
Assist at other cemeteries as business needs dictate.
Answer mail regarding locations, genealogy, and business matters as needed.
Address patrons’ questions and concerns or refer them to cemetery management for resolution.
Prepare and process documents, including daily burial and memorial permits and the daily pending interment list and board; obtain burial permits from the Health Department.
Complete affidavits of heirs and/or release-of-interest forms as needed.
Interpret and/or translate for families in Spanish as needed.
Prepare invoices for management approval.
Prepare interment-right authorizations and forward them to patrons.
Verify grave setup and update property inventory.
Follow up on work orders and record notations in the system.
Perform other duties as assigned.