Cemetery Arrangement Counselor- Calvary Cemetery (Los Angeles)

Archdiocese of Los Angeles•East Los Angeles, CA

11d•Onsite

About The Position

The Cemetery Arrangement Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies, and practices. The counselor supports families arranging pre-need or at-need burials, including families experiencing grief, and maintains effective communication with cemetery administrative staff, parish priests, and mortuary officials. As an Archdiocesan employee, the counselor is expected to conduct themselves in accordance with the goals and mission of the Roman Catholic Church.

Requirements

Active member of a Roman Catholic faith community.
High school degree or equivalent.
Basic clerical skills and customer service experience.
Two years of customer service experience.
Knowledge of Christian burial in the Catholic Church.
Knowledge of AS/400 system operations.
Skill in developing and maintaining effective working relationships.
Interpersonal skills, including tact, patience, and diplomacy.
Effective customer service skills, including the ability to follow multiple pending requests through to completion.
Data entry and reconciliation skills.
Ability to communicate information verbally and communicate effectively in written and oral form.
Ability to work independently with initiative and little supervision.
Ability to handle a high level of responsibility and maintain confidentiality.
Ability to analyze and isolate errors and/or anomalies in system processing.
Ability to organize and coordinate projects.
Ability to sit for sustained periods daily and perform tasks involving intermittent bending, stooping, walking, kneeling, and crouching.
Ability to frequently lift, pull, or push objects weighing up to 30 pounds.
Ability to sustain frequent movement of the fingers, wrists, hands, and arms.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Build rapport with families and patrons, emphasizing service.
Provide information that helps families make well-informed cemetery arrangements suited to their needs.
Apply an understanding of liturgy planning.
Assist patrons with at-need cemetery arrangements and work with parishes and mortuaries to support them.
Advise and assist cemetery management with complaints from patrons, suppliers, and other companies.
Assist at other cemeteries as business needs dictate.
Possibly answer correspondence about cemetery locations, genealogy, and business matters.
Address patrons’ questions and concerns or refer them to cemetery management for resolution.
Prepare and process documents, including daily burial and memorial permits and the daily pending interment list and board; obtain burial permits from the Health Department.
Complete affidavits of heirs and/or releases of interest as needed.
Interpret and/or translate for families in Spanish as needed.
Prepare invoices for management approval.
Prepare interment right authorizations and forward them to patrons.
Verify grave setup and update property inventory.
Follow up on work orders and enter notations in the system.
Perform other duties as assigned.