Funeral Service Assistant - Calvary Mortuary (Los Angeles)

Archdiocese of LA•Los Angeles, CA

About The Position

The Funeral Service Assistant works under the general supervision of the Location Manager and interacts with families during their time of need, helping create and maintain a premier level of client family satisfaction. The role may also perform a variety of services and client-relations activities and maintain effective communication with mortuary administrative staff, parish priests, and mortuary officials. As a representative of the Roman Catholic Church, the employee is expected to conduct themselves in accordance with the Church’s goals and mission.

Requirements

Valid driver’s license, good driving record, and automobile insurance.
Understanding of Christian burial in the Catholic Church.
Ability to read and interpret mortuary policies, procedures, contracts, and customer files, including interment-right records.
Ability to communicate effectively in written and oral form.
Ability to develop and maintain effective working relationships.
Customer service skills, including responding to common inquiries or complaints from customers, coworkers, or members of the business community.
Ability to present information effectively to patron family members, coworkers, and management.
Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages, and apply basic mathematics.
Active member of a Roman Catholic faith community.
Ability to follow multiple pending requests through to completion, organize and coordinate projects, and complete moderately complex forms.
Ability to work independently with initiative and little supervision, and maintain confidentiality.
Ability to sit for sustained periods; perform tasks involving intermittent bending, stooping, and walking; frequently lift or move objects weighing 50 pounds or more; and frequently move fingers, wrists, hands, and arms.
Ability to express or exchange information verbally.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Set up and assist with viewings, funeral services, memorial services, and related events.
Direct calls to appropriate team members.
Greet and receive families and other visitors seeking information or assistance; answer questions, escort visitors, research patron files and records, and provide assistance as needed.
Attend client families’ interment services and express personal interest and concern for the family.
Maintain a friendly attitude while offering assistance and guidance to people entering the location.
Assist passengers in and out of limousines, giving special attention and patience to people with disabilities and older adults.
Assist with service setup and move the casketed deceased and related items into and out of visitation areas, the funeral home, chapel, church, or other service location.
Drive the hearse, family limousine, or other vehicle in the funeral cortege and for other funeral-related activities.
Prepare or coordinate memorial materials.
Perform other duties as assigned.