Cemetery Arrangement Counselor - Resurrection Cemetery

Archdiocese of LA•Montebello, CA

3d•Onsite

About The Position

The Cemetery Arrangement Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies, and practices. The role supports families arranging pre-need or at-need burials, including families experiencing grief, and maintains effective communication with cemetery administrative staff, parish priests, and mortuary officials. Employees represent the Roman Catholic Church and are expected to conduct themselves in accordance with the Church’s goals and mission. The position develops rapport with families and patrons, provides information to help them make informed arrangements, and assists with cemetery arrangements and related documentation. It may involve working across cemeteries as business needs dictate, responding to inquiries, interpreting or translating for families in Spanish as needed, and performing other assigned duties.

Requirements

Active member of a Roman Catholic faith community.
High school degree or equivalent.
Basic clerical skills and customer service experience.
Two years of customer service experience.
Knowledge of Christian burial in the Catholic Church.
Knowledge of AS/400 system operations.
Ability to develop and maintain effective working relationships.
Interpersonal skills including tact, patience, and diplomacy.
Effective customer service skills, including the ability to follow multiple pending requests through to completion.
Data entry and reconciliation skills.
Ability to communicate effectively in written and oral form.
Ability to work independently with initiative and little supervision.
Ability to handle a high level of responsibility and maintain confidentiality.
Ability to analyze and isolate errors and/or anomalies in system processing.
Ability to organize and coordinate projects.
Ability to sit for sustained periods daily and perform intermittent bending, stooping, walking, kneeling, and crouching.
Ability to frequently lift, pull, or push objects weighing up to 30 pounds.
Ability to sustain frequent movement of the fingers, wrists, hands, and arms.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Develop rapport with families and patrons, emphasizing service.
Provide information to help families make well-informed cemetery arrangements that meet their needs.
Understand liturgy planning.
Assist patrons with at-need cemetery arrangements and work with parishes and mortuaries to assist patrons.
Advise and assist cemetery management regarding complaints from patrons, suppliers, and other companies.
Flexibly assist between cemeteries as business needs dictate.
Assist with mail regarding locations, genealogy, and business matters as needed.
Address patrons’ questions and concerns or refer them to cemetery management for resolution.
Prepare and process documents, including daily burial and memorial permits and the daily pending interment list and board.
Obtain burial permits from the Health Department.
Complete affidavits of heirs and/or release-of-interest forms as needed.
Interpret and/or translate for families in Spanish as needed.
Prepare invoices for management approval.
Prepare interment-right authorizations and forward them to patrons.
Verify grave set-up and update property inventory.
Follow up on work orders and make notations in the system.
Perform other duties as assigned.