Funeral Service Assistant (part-time)
About The Position
Provides clerical and administrative support for funeral operations and assists the public by answering questions about funeral and cremation services and related topics. The role includes courteously answering phones, helping with funeral, memorial, and other ceremonies as requested by client families and management, and attending monthly staff meetings. Duties must be performed in accordance with the company’s mission, values, policies, and procedures. The assistant prepares service locations and materials, including floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensures those items are cared for and stored properly. The role also involves preparing service, cremation, and maintenance documents; assisting with respectful preparation of the deceased, including dressing and lifting or operating a crematory when permitted by law and company regulations; and performing office tasks using relevant equipment and systems. The assistant may run errands, deliver flowers, serve as an usher, park cars, drive funeral home vehicles, pick up families, provide refreshments where legally permitted, and support visitations and services. The role includes greeting and accommodating client families and visitors, and occasionally washing and cleaning funeral home or client vehicles. Compensation is $18.00–$20.00 per hour. Part-time associates averaging 20 hours per week may be eligible for a 401(k).
Requirements
- High school diploma or equivalent.
- Valid state driver’s license with an acceptable driving record.
- High level of compassion and integrity.
- Clear and concise verbal and written communication skills.
- Professional behavior and ability to work as a team player.
- Ability and willingness to learn.
Nice To Haves
- Previous customer service and/or sales experience.
- Proficiency with the MS Office suite and databases.
Responsibilities
- Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and client-family keepsakes, and ensure proper care and storage of these items.
- Prepare documents related to services, cremations, and maintenance as directed by management.
- Assist with respectful preparation of the deceased, including dressing and lifting, or operating a crematory when permitted by law and company regulations.
- Perform office duties, including answering phones and operating a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
- Run errands, including delivering flowers and picking up supplies or documents.
- Serve as an usher and, when needed, park cars or perform transportation duties.
- Drive funeral home vehicles for services and to pick up families.
- Ensure refreshments are available where allowed by law.
- Assist with visitations, memorials, and funeral services, including setting up visitation areas and chapels, dressing and casketing the deceased, and delivering family items and flowers.
- Greet and receive client families and other visitors seeking information or assistance.
- Accommodate family needs during services and visitations.
- Wash and clean funeral home vehicles and, as needed, client vehicles.
- Answer questions and provide information about funeral, cremation, and related topics.
- Attend monthly staff meetings and perform duties in accordance with company mission, values, policies, and procedures.
Benefits
- Part-time associates working an average of 20 hours a week may be eligible for a 401(k).
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
