Funeral Service Assistant (part-time)

SCI Shared Resources•Ormond Beach, FL

16d

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role includes serving the public, answering questions about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies at the request of clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company mission and values and in accordance with company policies and procedures. The assistant prepares service areas and items, handles service-related documents, may assist with respectful preparation of deceased persons, performs office duties and errands, and supports families during visitations and services. The position may also involve ushering, parking cars, transportation, providing refreshments where allowed by law, and cleaning vehicles.

Requirements

High school diploma or equivalent.
Valid state driver's license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes or mementos, and ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of remains, including dressing and lifting deceased persons, or operating the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands such as delivering flowers and picking up supplies or documents.
Serve as an usher and, when needed, park cars or fulfill transportation requirements.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office to request information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles when required.
Attend monthly staff meetings and follow the company mission, values, policies, and procedures.