Funeral Service Assistant

Service Corporation International•Austin, TX

14d

About The Position

Provides clerical and administrative assistance supporting funeral operations. The role includes meeting the general public, answering questions and providing information about funeral and cremation services and related topics, answering phones courteously, and assisting with funeral, memorial and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with company policies and procedures.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and other family keepsakes or mementos, and ensure their proper care and storage.
Prepare documents related to services, cremations and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operating the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating a fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale, and stereo/video system.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorial services and funerals, including setting up visitation areas and chapels, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office to request information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and, as required from time to time, other client vehicles.
Attend monthly staff meetings.