Funeral Service Assistant (part-time)

Service Corporation International•Lower Moreland Township, PA

25d

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations, welcomes members of the public, answers questions about funeral and cremation services, and responds to phone calls courteously. The role assists with funerals, memorials, visitations, and other ceremonies at the request of clients and management, and is expected to attend monthly staff meetings. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares service spaces and arrangements, handles and stores family belongings respectfully, prepares service-related documents, and may assist with preparing remains or operating a crematory when permitted by law and company regulations. The position also includes office work, errands, ushering and transportation support, welcoming and accommodating families, providing refreshments where allowed, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn databases and relevant office systems.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operating a crematory when permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, including delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and others entering the office, providing information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as needed.
Attend monthly staff meetings.