Funeral Director - Advance Planning

Service Corporation International • New York, NY

6d

About The Position

The Advance Planning Funeral Director serves client families by making pre-need arrangements, with a focus on community engagement and advance-planning services. The role serves families across multiple communities centered on various locations, provides personalized service, generates revenue for the location, and acts as a primary contact for families.

The position involves prospecting, developing referral networks, presenting advance-planning services, and building trust-based relationships with families. It also requires collaboration with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• State Funeral Directors License.
• Ability to pass the company’s internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or provincial law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience.
• Insurance license if required by state or provincial law and as prescribed by the applicable state board.

Responsibilities

• Prospect for leads for a minimum of 1–2 hours each day.
• Obtain referrals from families served by the location.
• Network and build community and civic relationships.
• Explain and present information to families served and referred families.
• Track activity levels to ensure productivity.
• Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
• Listen to families, communicate honestly, and demonstrate genuine concern.
• Understand each family’s needs and offer valuable solutions.
• Stay in touch with families to ensure satisfaction.
• Prepare for appointments and perform procedures professionally and attentively.
• Follow through on customer problems and requests.
• Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
• Maintain continuity from services provided at need through aftercare and future family-protection services.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
• Review previous services and family contacts to prepare for current needs or sales.
• Share family concerns with the rest of the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with company contribution.
• Sick leave.
• Short-term disability.
• Long-term disability.
• Life insurance.
• Voluntary accidental death or dismemberment insurance.
• Dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.
• Commission eligibility for exceeding defined quotas, with biweekly, monthly, and rolling three-month commissions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED