Funeral Director - Advance Planning
About The Position
The Advance Planning Funeral Director serves client families by making pre-need arrangements, with an emphasis on community engagement and advance-planning services. The role serves families across multiple communities and is responsible for providing personalized service, generating revenue for the location, and acting as a primary contact for families. This is a compassionate, results-driven sales role focused on engaging prospective clients interested in pre-planned funeral services and pre-planned or at-need cemetery and mausoleum property. The Funeral Director meets with families at the funeral home or virtually, discusses ways to celebrate a life well lived, and presents service, product, and property solutions tailored to their personal and cultural needs. The role uses company technology and service excellence to support revenue quota achievement.
Requirements
- High school diploma or equivalent.
- One to two years of college, or an equivalent combination of education and experience.
- Current state- or province-issued driver's license with an acceptable driving record.
- State Funeral Directors License.
- Ability to pass the company's internal presentation certification within 30 days of hire.
- Ability to work some evenings and/or weekends each month.
- Ability to drive frequently.
- Ability to work flexible hours and, at times, up to 12 hours in a day.
- Ability to treat others with empathy and respect.
- Computer and some software knowledge.
- Customer service skills.
Nice To Haves
- One to two years of customer service or sales industry experience.
- Insurance license if required by state or province law and prescribed by the applicable state board.
- Ability to obtain and maintain an insurance license if required by state or province.
Responsibilities
- Prospect for 1–2 hours each day and maintain activity levels to support productivity.
- Obtain referrals from families served by the location and build community and civic relationships.
- Explain and present offerings to families served and referred families.
- Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
- Listen to families, understand their unique needs, and offer solutions that provide value.
- Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
- Prepare for appointments and perform procedures professionally and attentively.
- Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
- Maintain a continuous connection between at-need services, aftercare, and future family-protection services.
- Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
- Review previous services and family contacts to prepare for current needs and sales opportunities.
- Share family concerns with the SCI team.
Benefits
- Medical, dental, and vision coverage.
- Flexible Spending Accounts for health care and dependent care.
- Health Savings Account with a company contribution.
- Sick leave.
- Short-term disability.
- Long-term disability.
- Life insurance.
- Voluntary accidental death or dismemberment insurance.
- Dependent life insurance.
- SCI 401(k) Retirement Savings Plan with company match.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
