Funeral Director - Advance Planning

Service Corporation International•Salem, MA

6d•$50,000 - $100,000

About The Position

The Advance Planning Funeral Director serves client families by making pre-need arrangements, with an emphasis on community engagement and advance-planning services. The role serves families across multiple communities centered around various locations and provides personalized service. It contributes to location revenue and serves as a primary contact for families. The position involves prospecting, obtaining referrals, building community and civic relationships, and presenting advance-planning services to families. It also requires developing trusting relationships, understanding each family's needs, responding to inquiries, preparing for appointments, and following through on requests. The Funeral Director collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service from services at need through aftercare and future planning. The position includes a commission-based incentive structure and base pay. Estimated total target compensation in the first year typically ranges from $50,000 to $100,000 annually; subsequent-year sales professionals commonly earn $100,000 to $150,000 or more. Actual compensation varies based on performance, geographic location, and business conditions. The position includes an hourly rate of $15.00 as part of total compensation.

Requirements

High school diploma or equivalent.
One to two years of college or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
State Funeral Directors License.
Insurance license if required by state or province law and prescribed by the applicable state board.
Ability to pass the company's internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends every month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for at least 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present presentations to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and demonstrate genuine concern.
Understand each family's needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the opportunity to ask for referrals.
Educate families about the benefits of pre-planning and seek referrals to help protect family members, relatives, and friends.
Provide continuity from services at need through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare to support current needs or sales.
Share family concerns with the rest of the SCI team.