Funeral Director - Advance Planning

Service Corporation International • Hewlett, NY

7d

About The Position

The Advance Planning Funeral Director serves client families by making pre-need arrangements, with a focus on community engagement and advance-planning services. The role serves families across multiple communities centered around various locations, provides personalized service, generates revenue for the location, and acts as a primary contact for families.

The position involves prospecting and developing community relationships, presenting advance-planning options, responding to family inquiries, understanding each family’s needs, and following through on requests. It also works closely with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service from services provided at need through aftercare and future planning.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• State Funeral Directors License.
• Funeral Directors License.
• Ability to pass the Company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience is preferred.

Responsibilities

• Prospect for leads for at least 1–2 hours each day and obtain referrals from families served by the location.
• Network and build relationships in the community and with civic organizations.
• Present information to families served and referred families.
• Track activity levels to maintain productivity.
• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Listen to families, communicate honestly, understand their unique needs, and offer suitable solutions.
• Stay in contact with families to ensure satisfaction and follow through on customer problems and requests.
• Prepare for appointments and perform procedures professionally and with attention to detail.
• Build trust-based relationships and seek referrals by educating families and their relatives and friends about the benefits of pre-planning.
• Represent continuity from services provided at need through aftercare and future family-protection services.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality, seamless service.
• Review previous services and family contacts to prepare for current needs or sales.
• Share family concerns with the rest of the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with Company contribution.
• Short-term disability.
• Long-term disability.
• Life insurance.
• Voluntary accidental death or dismemberment insurance.
• Dependent life insurance.
• SCI 401(k) Retirement Savings Plan with Company match.
• Employee Assistance Program.
• Sick leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED