Funeral Director

Foundation Partners Group•New Smyrna Beach, FL

11d

About The Position

The Funeral Director manages all phases of funeral arrangements, from setting up services through final disposition. The role works with client families to understand their needs, explain service and merchandise options, and arrange personalized services while ensuring a high-quality experience. The Funeral Director also coordinates and oversees team members during services, maintains accurate client files, completes arrangement-related tasks and required paperwork, and ensures compliance with relevant laws and regulations. The position includes rotating on-call/first-call responsibilities and, as needed and as permitted by licensing, transferring, dressing, casketing, and preparing decedents. The Funeral Director supports location efficiency and community relationships, conducts services and follow-ups, and collects funds during arrangement conferences.

Requirements

High school diploma or equivalent.
Valid state-issued funeral director license, as required by state licensing rules.
Completion of mortuary school.
Ability to keep licenses and continuing education requirements current and in good standing.
Ability to work rotating on-call/first-call assignments.
Knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
Organizational, planning, and time-management skills, including the ability to prioritize work.
Excellent oral and written communication skills, including effective communication with internal and external customers, community leaders, clergy, and client families.
Ability to multitask, including entering data into the company POS while interacting with a client family member.
Ability to stand for two or more hours without rest.
Ability to safely move, push, and pull heavy items weighing up to 150 pounds.
Valid state-issued driver's license with a clear driving record.

Nice To Haves

At least one year of experience in customer service and the funeral industry is preferred.
Experience making an initial transfer of a decedent, arranging funerals, and providing decedent care.

Responsibilities

Present every client family with all service and merchandise options.
Maintain open and effective communication and accurate, timely client files to support location efficiency.
Participate in assigned community events, groups, organizations, and other relationships to help improve market share.
Carry out additional assigned projects and duties, which may include car washing, building and equipment repair, and pre-need arrangement planning.
Oversee team members participating in services and ensure they understand their roles and professionally represent the location.
Communicate successful performance and areas needing improvement to appropriate team members.
Work rotating on-call/first-call duties by phone and in person, including at hospitals, hospices, and residences.
Transfer decedents, dress and casket them, and prepare decedents as needed, according to applicable licensing and family instructions.
Meet with client families to listen, educate, arrange personalized funeral services, and provide a high-quality business experience.
Use company systems and technology, including Matthews/Aurora advisor, to review merchandise options, enter contracts, and complete forms during arrangement conversations.
Complete tasks and details resulting from arrangement conferences.
Complete permits, certificates, and other paperwork in a timely manner and follow relevant laws and regulations.
Conduct and attend funeral services regularly and lead post-service follow-ups as needed.
Collect funds at arrangement conferences.