Funeral Director

Service Corporation International•Middleburg, FL

5d•Onsite

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, the role is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment. The position receives or initiates calls to next of kin, gathers and confirms information, schedules arrangement appointments, and facilitates arrangement conferences. It may include removals or transfers, care of the deceased, discussion of available benefits, promotion of funeral, cemetery, and crematory services and merchandise, and review and authorization of contract revisions. The Funeral Director may also perform Funeral Services Counselor/Advisor duties when that role is unavailable. The Funeral Director confirms authorization for services and serves as master of ceremonies at visitations, funerals, and graveside services. The role visually inspects the deceased and service arrangements, responds to concerns, interacts with families and guests, and may provide guidance to services team members. Event planning duties include coordinating resources and ordering music, flowers, or catering; producing memorial products; preparing and cleaning event spaces; and delivering family memorabilia. Additional duties may include attendant work and representing the location or market at community or charity events. The role works under general guidance, follows company procedures and applicable regulations, collaborates with peers or a manager for assistance, and takes initiative to clarify assignments and priorities. Work takes place indoors and outdoors in all seasons and weather. Professional business attire is required when interacting with families. Availability outside normal business hours may be necessary, and nights and weekends are frequently required.

Requirements

Graduated from an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented, with motivation to move projects forward by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and drive to continually advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to push and pull up to 150 pounds on flat or inclined flooring or ramps.
Availability outside normal business hours may be necessary; working nights and weekends is frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin, gather or confirm information, discuss needs, schedule arrangement appointments, and send appointment confirmations.
May perform removals or transfers, care for the deceased respectfully, and update removal status in company software.
Greet next of kin and facilitate arrangement conferences, assessing needs and discussing desired outcomes and available benefits.
Promote funeral, cemetery, and crematory services and merchandise; transition arrangements to the Funeral Services Counselor/Advisor or perform those duties when that role is unavailable.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside over visitation, funeral, and graveside services as master of ceremonies.
Be present for graveside services included in the purchase agreement and when the casket is placed in a grave, crypt, or burial vault; verify personal belongings are removed before burial as arranged.
Visually inspect the deceased and adjust attire, casket dressing, or makeup, or communicate concerns to preparation staff.
Inspect services against contractual arrangements and next-of-kin expectations, initiate corrective action, and provide guidance to services team members as appropriate.
Interact with families and guests to fulfill death-care requests and obtain leads for pre-need services.
Plan events and coordinate resources, including music, flowers, and catering.
Produce memorial products, which may include scanning photographs, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms and, after events, clean and store items, identify property needing repair, and deliver family memorabilia.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Comply with local, state, and federal regulations and company policies and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek guidance and coaching, and volunteer for additional work when workload is light.