Funeral Director

Foundation Partners Group•New Smyrna Beach, FL

11d

About The Position

The Funeral Director manages all phases of funeral arrangements, from organizing services through final disposition. The role works with client families to understand their needs, explain service and merchandise options, and arrange personalized services. The Funeral Director coordinates and oversees team members during services, completes arrangement-related tasks and paperwork, conducts services and follow-ups, and supports the location’s efficiency and community relationships. The position also includes rotating on-call/first-call duties and, as needed and permitted by licensing, transferring and preparing decedents.

Requirements

High school diploma or equivalent.
Valid state-issued funeral director license, as required by state licensing rules.
Completion of mortuary school.
Experience making an initial transfer of a decedent, arranging funerals, and providing decedent care.
Ability to keep licenses and continuing education requirements current and in good standing.
Ability to work on-call/first call in an assigned rotation.
Knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint.
Organizational, planning, and time-management skills, including the ability to prioritize work.
Excellent oral and written communication skills, including the ability to communicate effectively with internal and external customers, community leaders, clergy, and client families.
Ability to multitask, including entering data into company POS while interacting with a client family member.
Ability to stand for two or more hours without rest.
Ability to safely move, push, and pull heavy items weighing up to 150 pounds.
Valid state-issued driver’s license with a clear driving record.

Nice To Haves

At least one year of experience in customer service and the funeral industry is preferred.

Responsibilities

Present every client family with all service and merchandise options.
Maintain open and effective communication and accurate, timely client files to support location efficiency.
Participate in assigned community events, groups, organizations, and relationships to help improve market share.
Complete additional assigned projects and duties, such as car washing, building and equipment repair, and pre-need arrangement planning.
Oversee team members participating in services and ensure they understand their roles and professionally represent the location.
Communicate areas of successful performance and areas needing improvement to appropriate team members.
Work on-call/first call in an assigned rotation, including by phone and in person at hospitals, hospices, and residences.
Transfer decedents, dress and casket them, and prepare the deceased as needed, subject to appropriate licensing and family instructions.
Meet with client families to listen, educate, and arrange personalized funeral services and ensure a high-quality business experience.
Use available systems and technology, including Matthews/Aurora advisor, to review merchandise options, enter contracts, and complete forms during arrangement conversations.
Complete tasks and details resulting from arrangement conferences.
Complete permits, certificates, and other required paperwork promptly and comply with relevant laws and regulations.
Conduct and attend funeral services regularly and lead post-service follow-ups as needed.
Collect funds during arrangement conferences.