Funeral Director

SCI Shared Resources•Fort Worth, TX

8d•Onsite

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, the role is responsible for compliance with mortuary, health, and vital statistics regulations within the funeral establishment. The position works under general guidance, applying licensure in a business environment while following regulations, policies, and procedures. New associates may receive peer review and collaborate with peers or a manager for guidance. Responsibilities include arranging and directing services, planning events, preparing memorial products, and supporting families and guests. The Funeral Director may also perform removals or transfers, attendant duties, and community or charity event representation. Flexibility is necessary because services may occur outside normal business hours; nights and weekends are frequently required. Work takes place indoors and outdoors in all seasons and weather.

Requirements

Graduated from an accredited school or college of mortuary science.
Hold a current Funeral Director license in the state where practicing.
Have a valid state driver’s license and an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Be process- and results-oriented, motivated to advance projects by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and a drive to continually advance understanding of the industry and business.
Ability to build professional, trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency with Microsoft Office.
Ability to work indoors and outdoors in all seasons and weather.
Professional business attire when in contact with families.
Ability to sit or stand for frequent continuous periods of up to six hours per day and frequently climb stairs.
Manual dexterity for paperwork and use of calculators, computers, and phones.
Ability to push and pull up to 150 pounds on flat or inclined flooring or ramps.
Availability flexibility; services may occur outside normal business hours, and working nights and weekends is frequently necessary.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin; gather or confirm contact information and needs, schedule arrangement appointments, and email confirmations.
Perform removals or transfers as needed, care for the deceased respectfully, and update removal status in proprietary software.
Greet the next of kin and facilitate arrangement conferences by assessing needs and summarizing desired outcomes.
Discuss available life insurance and benefits, including veterans’ benefits, and promote funeral, cemetery, crematory, and related merchandise and services.
Transition arrangement conferences to a Funeral Services Counselor/Advisor for cemetery property and merchandise options, pricing, and contract completion; perform those responsibilities in their absence when needed.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside over visitation, funeral, and graveside services as master of ceremonies.
Attend graveside services included in the purchase agreement and be present when a casket containing a human body is placed in a grave, crypt, or burial vault; verify personal belongings are removed as arranged.
Visually inspect the deceased and adjust casket dressing, attire, or makeup, or communicate concerns to preparation staff.
Inspect service arrangements against contractual arrangements and family expectations, initiate corrective action when appropriate, and guide service team members as needed.
Interact with families and guests to fulfill death care requests and obtain leads for pre-need services.
Plan event resources and order requested music, flowers, and catering.
Produce memorial products, including scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms before services, including arranging chairs, tables, flowers, guest books, and décor; clean and restore spaces afterward, identify items needing repair, and deliver family memorabilia when needed.
Perform attendant duties as needed, including parking lot attendant, driver, usher, pallbearer, or courier.
Represent and promote the location or market at community or charity events when needed.
Ensure compliance with local, state, and federal regulations and company policies and procedures.
Discuss assignments, expectations, priorities, and deadlines with the manager; seek guidance and coaching, report light workloads, and volunteer for additional work.
Adapt to new work structures, processes, requirements, and cultures; take accountability for behavior and complete additional duties as assigned.