Funeral Director

Service Corporation International•San Antonio, TX

14d•Onsite

About The Position

Compassionately facilitates funeral arrangement discussions with the deceased’s next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws. As the licensed Funeral Director, ensures compliance with mortuary, health, and vital statistics regulations within the funeral establishment(s). The role receives or initiates calls to the next of kin, gathers and confirms information, schedules arrangement appointments, and facilitates arrangement conferences. It may include removals or transfers, care of the deceased, reviewing and authorizing contract revisions, and coordinating with Funeral Services Counselors or Advisors. The Funeral Director confirms authorization for services, presides over services, checks the deceased and service arrangements, and works with families and guests to fulfill death-care requests. The role also plans events, arranges resources such as music, flowers, and catering, prepares and cleans event spaces, creates memorial materials, and may perform attendant duties or represent the location at community events. Works under general guidance, follows applicable regulations and company policies, seeks guidance and coaching when needed, and takes responsibility for work and behavior. Availability outside normal business hours may be necessary, with nights and weekends frequently required.

Requirements

Graduated from an accredited school or college of mortuary science.
Current Funeral Director license in the practicing state.
Valid state driver’s license with an acceptable driving record to operate company-owned vehicles.
Ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Process- and results-oriented, with the ability to keep projects moving by removing obstacles and exploring alternatives.
Positive attitude, self-motivation, and drive to continually advance understanding of the industry and business.
Ability to build professional and trusting business relationships.
Professional written and verbal communication skills.
Public speaking skills and ability to influence and gain consensus.
Proficiency using databases in automated processes.
Proficiency in Microsoft Office.
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Professional business attire when in contact with families.
Availability for services outside normal business hours, including nights and weekends frequently.

Nice To Haves

Industry experience is preferred.

Responsibilities

Receive or initiate calls to the deceased’s next of kin; confirm contact information and needs, schedule arrangement appointments, and send appointment confirmations.
May perform removals or transfers according to company standards, care respectfully for the deceased, and update removal status in proprietary software.
Greet next of kin and facilitate arrangement conferences, assess needs, discuss available insurance and benefits, and present funeral, cemetery, crematory, and merchandise services.
Transition arrangement conferences to a Funeral Services Counselor/Advisor; perform those responsibilities when no counselor or advisor is available.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with arrangements and preside over visitation, funeral, and graveside services as Master of Ceremonies.
Attend graveside services included in the purchase agreement and be present when a casket is placed in a grave, crypt, or burial vault; verify personal belongings are removed as arranged.
Inspect the deceased and service arrangements, make or request corrective adjustments, and provide guidance to service team members as appropriate.
Interact with families and guests to fulfill death-care requests and obtain leads for pre-need services.
Plan events and resources, including ordering music, flowers, or catering.
Produce memorial products, which may include scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
Prepare event rooms before services and clean and restore spaces afterward; identify property needing repair and deliver family memorabilia when needed.
May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Comply with local, state, and federal regulations and company policies and procedures; communicate about assignments and priorities, seek guidance, and take on additional work as needed.