Funeral Director/Embalmer

Foundation Partners Group•Lakewood, WA

About The Position

The Funeral Director/Embalmer manages all phases of funeral arrangements, from setting up funeral services through final disposition. The role supports client families by presenting available service and merchandise options, listening to their needs, and arranging personalized services. It also ensures that services are conducted professionally, required paperwork is completed in compliance with relevant laws and regulations, and post-service follow-ups are handled as needed. The position contributes to location efficiency through effective communication and accurate, timely client files, and supports community relationships and market share through assigned events and organizations. Duties may also include on-call and first-call work, transfers and preparation of decedents as permitted by licensure, overseeing service Team Members, and other assigned projects or location tasks.

Requirements

Current state licensure for funeral directing and embalming.
Self-motivated and energetic.
Strong oral and written communication skills.
Caring, empathetic, and committed to providing best-in-class customer service.
Sensitivity to and knowledge of different philosophical systems and religions.
Knowledge of basic principles, values, ethics, ways of thinking, customs, and practices, and their impact on human culture.
Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
Valid state-issued driver's license with a clear driving record.

Responsibilities

Present every client family with all available service and merchandise options.
Maintain open and effective communication and accurate, timely client files.
Participate in assigned community events, groups, organizations, and other community relationships to help improve market share.
Carry out other assigned projects and duties, which may include car washing, building or equipment repair, and pre-need arrangement planning.
Oversee Team Members participating in services and ensure they understand their roles and professionally represent the location.
Communicate successful performance and areas needing improvement to appropriate Team Members to help meet business expectations.
Work on-call and first-call rotations, including phone, face-to-face, hospital, hospice, or residence calls.
Transfer, embalm, dress, cosmetize, casket, and prepare deceased persons as needed and in accordance with appropriate licensing and family instructions.
Meet with client families to listen, educate, and arrange personalized funeral services, ensuring a high-quality experience.
Complete tasks and details resulting from arrangement conferences.
Complete permits, certificates, and other required paperwork promptly and in accordance with relevant laws and regulations.
Conduct and attend funeral services regularly.
Lead post-service follow-ups as needed.