Funeral Director / Embalmer in Training

Foundation Partners Group•City of Amsterdam, NY

24d

About The Position

The Funeral Director in Training works with licensed funeral directors to gain first-hand experience in the funeral director career. The role supports families and guests, funeral home operations, preparation of the deceased, case-file processing, and the delivery of funeral services and materials.

Requirements

High school diploma or equivalent.
Currently enrolled in or completed an accredited mortuary science program.
Knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
Self-motivated and energetic.
Strong verbal and written communication skills.
Caring, empathetic, and committed to providing best-in-class customer service.
Sensitivity to and knowledge of different philosophical systems and religions.
Knowledge of basic principles, values, ethics, ways of thinking, customs, and practices, and their impact on human culture.
Valid state-issued driver's license with a clear driving record.

Responsibilities

Interact with licensed funeral directors to learn about the career.
Work with or assist the public; greet families and guests.
Answer calls promptly using a multi-line phone system and respond to emails efficiently and on time.
Clean and maintain the preparation room and its supplies.
Process and maintain at-need and pre-need case files, including processing files from start to finish, filing flag forms, completing trust account forms, and ordering death certificates.
Assist with embalming, dressing, cosmetizing, and casketing the deceased.
Transfer the deceased from the place of death to the funeral home and crematory.
Enter vital information into software systems.
Provide standard and customized service materials.
Release urns, service materials, personal property, and flags to families.
Update the list of family members to contact for information.
Stock and organize urns.
Place obituaries for families in newspapers, on social media, and on the website.
Respond to and attend to inquiries as required.
Perform other duties as assigned.