Full Stack Developer (Production)

Syms Strategic Group, LLC (SSG)•Huntsville, AL

2d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Full Stack Developer (Production) to provide day-to-day operational support for complex application cloud systems supporting the Department of Veterans Affairs. The role develops solutions to routine technical problems, analyzes system and operational data, and detects, documents, reports, and resolves outages and other system problems. Recovery work may include collecting diagnostic data, restoring system operation, and developing workarounds. The developer works directly with customers and users, responds to hardware and software problem calls, escalates issues when needed, and communicates problem status to users and senior management. The position also supports computing infrastructure maintenance and installation, continuous improvement, asset inventory, VA standards and security compliance, documentation, and training. The position is 100% U.S.-based remote, with location restrictions excluding candidates from CA, CO, IL, MN, NJ, NY, OR, and WA. It is a W-2 position and requires U.S. citizenship and possession of, or eligibility for, a Public Trust (MBI). On-call production support may be required.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure cloud services, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as Cloud Formation.
Experience with monitoring tools such as DynaTrace, Science Logic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
Knowledge of database performance tuning and backup and recovery processes.
Knowledge of CI/CD pipelines; familiarity with Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time, meet deadlines in a high-pressure environment, and contribute to multiple projects with timely, quality results.
Strong attention to detail to support system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Willingness to provide on-call production system support as required.
Strong documentation skills for system configurations, processes, and procedures.
Ability to work collaboratively with development, operations, and security teams.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange X.12 (EDI) medical claims, including X.12 medical claims transactions such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Provide high-level, day-to-day operational support for complex application cloud systems.
Develop solutions to routine technical problems and analyze situations or data using standard practices and procedures.
Detect, isolate, document, report, and resolve system outages and operational problems, including collecting diagnostic data, restoring operations, and developing workarounds.
Document problems accurately in logging and discrepancy reporting tools.
Work directly with customers in day-to-day activities.
Respond to user calls about hardware and software problems and resolve or escalate issues as appropriate.
Communicate the status of key problems to users and senior management.
Perform computing infrastructure maintenance and installation.
Implement continuous improvement methods using IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional assigned duties.
Provide on-call production system support as required.
Collaborate with development, operations, and security teams to support production operations.