Full Stack Developer (Production)

Syms Strategic Group, LLC (SSG)•Ashburn, VA

2d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Full Stack Developer (Production) to provide day-to-day operational support for complex application cloud systems supporting the Department of Veterans Affairs. This is a 100% U.S.-based remote, full-time W-2 position requiring U.S. citizenship and the ability to possess or qualify for a Public Trust (MBI). Candidates from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, and Washington will not be considered. The salary range is $85,389–$116,975. Military veterans are encouraged to apply. The role focuses on production systems engineering and support: resolving and documenting outages and user issues, maintaining computing infrastructure and system assets, communicating status to users and senior management, and ensuring compliance with VA standards and security policies. The developer will work directly with customers and collaborate with development, operations, and security teams. On-call production support may be required. Applicants must have at least 8 years of experience in systems engineering or a related field, particularly in production environments, and at least 3 years of SQL query and monitoring experience. A bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field is required. Advanced relevant certifications and experience with EDI medical claims are desired; professional certifications are not required.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell for automation and configuration management.
Experience with Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills for troubleshooting complex system issues.
Excellent communication and interpersonal skills, including the ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Willingness to provide on-call production system support as required.
Strong documentation skills for maintaining system configurations, processes, and procedures.
Ability to contribute to multiple projects and deliver timely, high-quality results.
U.S. citizenship is required for this opportunity.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange (EDI) X.12 medical claims, including claim formats such as 837, 834, and 277.
Advanced relevant certifications, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope and follow standard practices when analyzing situations or data.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring system operation, and developing workarounds.
Document problems in logging and discrepancy-reporting tools.
Work directly with customers in day-to-day activities.
Respond to user calls about hardware and software problems, resolving issues or ensuring they are escalated when required.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement using IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Provide on-call production system support as required.
Collaborate with development, operations, and security teams to support seamless production system operations.