Full Stack Developer (Production)

Syms Strategic Group, LLC (SSG)•Columbia, MD

2d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Full Stack Developer (Production) to provide high-level, day-to-day operational support for complex application cloud systems supporting the Department of Veterans Affairs. The role involves production system operations, troubleshooting and resolving system issues, supporting users, maintaining computing infrastructure, and ensuring compliance with VA standards and security policies. The position is 100% U.S.-based remote, with location exclusions for candidates residing in CA, CO, IL, MN, NJ, NY, OR, or WA. It is a W-2, full-time position requiring U.S. citizenship and the ability to obtain or qualify for a Public Trust (MBI). Candidates must have at least 8 years of relevant systems engineering or related experience, including production environments, and at least 3 years of SQL query and monitoring experience. A bachelor's degree in a related field is required. On-call production support may be required.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch.
Proven experience managing and maintaining large-scale production systems.
Strong proficiency in Linux/Unix and Windows operating systems.
Experience with system administration tasks, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as CloudFormation.
Experience with monitoring tools such as Dynatrace, ScienceLogic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup and recovery processes.
Knowledge of CI/CD pipelines.
Familiarity with Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills to troubleshoot complex system issues.
Excellent communication and interpersonal skills, including the ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
Strong attention to detail to support system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Strong documentation skills.
Ability to manage and contribute to multiple projects, completing them on time and to a high standard.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange X.12 medical claims, including 837, 834, and 277 transactions.
Advanced relevant certifications, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope and follow standard practices in analyzing situations or data.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring operation, and developing workarounds.
Document problems in logging and discrepancy-reporting tools.
Work directly with the customer in day-to-day activities.
Respond to user calls about hardware and software problems, resolving or escalating issues as needed.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement through IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Support production systems on-call as required.
Maintain system configurations, processes, and procedures through documentation.
Work collaboratively with development, operations, and security teams to support seamless production system operations.