Full Stack Developer (Production)

Syms Strategic Group, LLC (SSG)•Ballenger Creek, MD

2d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Full Stack Developer (Production) for a full-time, 100% U.S.-based remote position supporting the Department of Veterans Affairs. The role performs day-to-day operational support for complex application cloud systems and production environments, including troubleshooting outages, maintaining computing infrastructure, and supporting users. The position requires U.S. citizenship and the ability to possess or qualify for a Public Trust (MBI). Candidates from California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. This is a W-2 position, and applicants must provide a LinkedIn profile link during screening. Interviews are conducted on Microsoft Teams with the camera on. The developer works directly with customers and users, resolving or escalating hardware and software issues and communicating problem status to users and senior management. Responsibilities also include systems administration, automation, monitoring, security and compliance, asset inventory, documentation, and continuous improvement. The role requires at least 8 years of experience in systems engineering or a related field, particularly in production environments, and at least 3 years of experience with SQL query and monitoring. A bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field is required. No professional certifications are required.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure cloud services, particularly S3, Step Functions, Batch Jobs, and CloudWatch.
Demonstrated experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell scripting for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as Cloud Formation.
Experience with monitoring tools such as DynaTrace, Science Logic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of CI/CD pipelines and familiarity with Git, GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills, including troubleshooting complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time, meet deadlines in a high-pressure environment, and maintain attention to detail.
Ability to adapt quickly to new technologies and processes.
Willingness to provide on-call production system support as required.
Strong documentation skills for system configurations, processes, and procedures.
Ability to manage and contribute to multiple projects while ensuring timely completion and quality results.
Ability to work collaboratively with development, operations, and security teams.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange X.12 medical claims, including formats such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope and follow standard practices when analyzing situations or data.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring system operation, and developing workarounds.
Document problems in logging and discrepancy-reporting tools.
Work directly with customers in day-to-day activities.
Respond to user calls about hardware and software problems, resolving issues or ensuring appropriate escalation.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement using IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Support production systems on call as required.
Collaborate with development, operations, and security teams to support production operations.