Full Stack Developer (Production)

Syms Strategic Group, LLC (SSG)•Charleston, WV

2d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Full Stack Developer for production support of complex application cloud systems serving the Department of Veterans Affairs. This is a fully U.S.-based remote, full-time W-2 position requiring U.S. citizenship and the ability to possess or qualify for a Public Trust (MBI). Candidates residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered. The salary range is $85,389–$116,975. The role provides high-level, day-to-day operational support for production systems, including troubleshooting outages, restoring service, maintaining computing infrastructure, and supporting users. The developer works directly with customers and collaborates with development, operations, and security teams to keep systems stable, secure, and reliable. The position also involves system administration, automation, monitoring, security compliance, documentation, training, and maintaining system asset inventories. On-call production support may be required. Applicants must have at least eight years of experience in systems engineering or a related field, particularly in production environments, and at least three years of SQL query and monitoring experience. A bachelor's degree in a relevant field is required. Professional certifications are not required. Advanced certifications and experience with EDI medical claims are desired.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Experience with AWS and/or Azure Cloud, including S3, Step Functions, Batch Jobs, and CloudWatch.
Demonstrated experience managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, PowerShell, or similar scripting languages for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as Cloud Formation.
Experience with monitoring tools such as DynaTrace, Science Logic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure production-system practices, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup and recovery processes.
Knowledge of CI/CD pipelines and familiarity with Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex system issues.
Excellent communication and interpersonal skills and ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time, meet deadlines in a high-pressure environment, and contribute to multiple projects with timely, quality results.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Willingness to provide on-call production system support as required.
Strong documentation skills for system configurations, processes, and procedures.
Ability to collaborate with development, operations, and security teams.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange (EDI) X.12 medical claims, including formats such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Provide high-level day-to-day operational support for complex application cloud systems.
Develop solutions to routine technical problems and follow standard practices when analyzing situations or data.
Detect, isolate, document, report, and resolve system outages or operational problems; collect diagnostic data, restore system operation, and develop workarounds as needed.
Record problems accurately in logging and discrepancy-reporting tools.
Work directly with the customer on day-to-day activities.
Respond to user calls about hardware and software problems, resolving issues or ensuring appropriate escalation.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement using IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Support production systems on call as required.
Collaborate with development, operations, and security teams to ensure production operations.