Full Stack Developer (Production)

Syms Strategic Group, LLC (SSG)•Bethesda, MD

2d•$85,389 - $116,975•Remote

About The Position

Syms Strategic Group (SSG) is hiring a Full Stack Developer (Production) to support Veterans Affairs (VA) systems in a 100% U.S.-based remote role. The position performs day-to-day operational support for complex application cloud systems, including production system maintenance, troubleshooting, incident response, and recovery. The developer works directly with customers and users, communicates issue status to users and senior management, and collaborates with development, operations, and security teams to ensure reliable production operations. The role also includes maintaining computing infrastructure and system asset inventories, implementing continuous improvement practices, ensuring compliance with VA standards and security policies, and providing documentation and training. Candidates must be U.S. citizens and must possess or qualify for a Public Trust (MBI). The position is W-2; applicants residing in California, Colorado, Illinois, Minnesota, New Jersey, New York, Oregon, or Washington will not be considered.

Requirements

At least 8 years of experience in systems engineering or a related field, particularly in production environments.
At least 3 years of experience with SQL query and monitoring.
Experience with AWS and/or Azure cloud services, particularly S3, Step Functions, Batch Jobs, and CloudWatch.
A proven track record of managing and maintaining large-scale production systems.
Strong proficiency with Linux/Unix and Windows operating systems.
Experience with system administration, including user management, permissions, and system monitoring.
Proficiency in Python, Bash, or PowerShell for automation and configuration management.
Experience with automation tools such as Ansible, Puppet, Chef, or SaltStack.
Knowledge of cloud-native technologies and infrastructure-as-code tools such as Cloud Formation.
Experience with monitoring tools such as DynaTrace, Science Logic, and CloudWatch.
Ability to troubleshoot and optimize system performance and reliability.
Understanding of network protocols, firewall configurations, and VPN setup.
Experience with network monitoring and diagnostic tools.
Experience applying secure best practices to production systems, implementing security measures, conducting audits, and ensuring compliance with industry standards.
Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDBMS/RDS.
Knowledge of database performance tuning and backup/recovery processes.
Knowledge of CI/CD pipelines and familiarity with version control systems such as Git and CI/CD tools such as GitHub Actions, AWS CodeBuild, and CodeDeploy.
Strong analytical and problem-solving skills, including the ability to troubleshoot complex system issues.
Excellent communication and interpersonal skills and the ability to work effectively in cross-functional teams.
Ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment.
Strong attention to detail to ensure system stability and data integrity.
Ability to adapt quickly to new technologies and processes.
Strong documentation skills for maintaining system configurations, processes, and procedures.
Ability to manage and contribute to multiple projects while ensuring timely completion and quality results.
Willingness to provide on-call production system support as required.
Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
U.S. citizenship is required.
Must possess or qualify for a Public Trust (MBI).

Nice To Haves

Experience with Electronic Data Interchange X.12 medical claims, including claim formats such as 837, 834, and 277.
Advanced certifications in relevant areas, such as Red Hat Certified Engineer, Microsoft Certified Systems Engineer, or AWS Certified Solutions Architect.

Responsibilities

Perform high-level, day-to-day operational support of complex application cloud systems.
Develop solutions to routine technical problems of limited scope, following standard practices and procedures.
Detect, isolate, document, report, and resolve system outages or operational problems, including collecting diagnostic data, restoring system operation, and developing workarounds.
Accurately document problems in logging and discrepancy-reporting tools.
Work directly with the customer in most aspects of day-to-day activities.
Respond to user calls about hardware and software problems, resolving issues or escalating them when required.
Communicate the status of key problems to users and senior management.
Perform maintenance and installation of computing infrastructure.
Implement continuous improvement methodologies through IT systems or procedures.
Maintain an inventory of system assets.
Ensure compliance with VA standards and security policies.
Provide documentation and training, and perform additional duties as assigned.
Be available for on-call production system support as required.
Work collaboratively with development, operations, and security teams to support seamless production operations.