Fulfillment Supervisor - 1st Shift

Saddle Creek•Walton, KY

1d•Onsite

About The Position

The Fulfillment Supervisor leads a team of hourly associates in a fast-paced warehouse environment and supports clients’ supply-chain needs. The role is responsible for meeting or exceeding productivity standards and cost-control targets, delivering exceptional customer service, and achieving operational goals through KPI monitoring, Lean principles, and process improvement. The supervisor also promotes a clean, professional, and safe work environment, communicates expectations and performance feedback, and develops associates through coaching, training, mentoring, and annual performance reviews. This position is based in Walton, Kentucky, and works Monday through Friday from 7:00 a.m. to 3:30 p.m. Saddle Creek describes its workplace as diverse, friendly, respectful, and family-oriented, with opportunities for career development and internal promotion.

Requirements

At least 2 years of previous leadership experience, with a track record of implementing and managing change.
Strong listening, collaboration, communication, and motivation skills.
Demonstrated problem-solving and decision-making skills to overcome obstacles and maximize opportunities.
Ability to perform under pressure in a fast-paced environment while focusing on operational goals.
Strong organization and multitasking skills, agility, and ability to be cross-trained as needed.
High school diploma or GED.
Intermediate proficiency with Microsoft Office, the internet, web-based applications, and job-specific software.

Nice To Haves

Bachelor’s degree.
Lean Six Sigma and continuous-improvement training and experience.
Supply-chain or logistics experience.

Responsibilities

Manage and lead a team of hourly associates in a fast-paced warehouse environment.
Assist clients with the needs and demands of their supply chains.
Meet or exceed productivity standards and manage costs for the assigned business unit.
Meet customer-service KPIs, including order-fill-rate accuracy, unannounced inspections, and inventory accuracy.
Monitor KPIs, promote Lean principles, and pursue process improvements to achieve performance goals.
Maintain a clean, professional, and safe work environment and meet or exceed corporate safety goals.
Communicate goals, expectations, improvement areas, and successes to associates.
Coach, train, and mentor associates to support their growth and development.
Conduct annual performance reviews.