Fulfillment Supervisor

WellDyne • Lakeland, FL

5h

About The Position

The Fulfillment Supervisor ensures the daily operations of Pharmacy Fulfillment are completed efficiently. The role works under the direct supervision of the Operations Manager for Fulfilment and Procurement and helps manage pharmacy resources, workflow, personnel, service concerns, and operational processes. The position requires maintaining confidentiality under HIPAA and enforcing company policies and procedures.

Requirements

• High school diploma or equivalent.
• Florida State Registered Pharmacy Technician credential in good standing.
• Active PTCB Certification in good standing, or willingness to obtain PTCB Certification within 6 months of hire.
• Certified Pharmacy Technician (Colorado) credential in good standing.
• At least two years of pharmacy experience.
• Ability to work independently with little supervision and meet daily deadlines.
• Ability to communicate effectively, patiently, and courteously.
• Ability to handle multiple activities.
• Attention to detail and accuracy.
• Ability to work in a standing environment.
• Ability to work as a focused team player in conjunction with pharmacists, other departments, customers, and management.

Responsibilities

• Assist the Operations Manager with resource allocation and daily workflow management throughout the Pharmacy.
• Staff, schedule, develop, coach, train, and direct department personnel.
• Handle Pharmacy service-related complaints and concerns in accordance with company policy and promote a positive customer experience.
• Train Pharmacy staff on Robot replenishment and manual fill areas, and perform Robot product assignments to support optimal efficiency and performance.
• Communicate information to staff and supervisors openly and in a timely manner.
• Maintain the organization and cleanliness of the Pharmacy.
• Observe employee performance and participate in writing performance reviews.
• Monitor reports and operational processes to ensure maximum efficiency.
• Ensure unusable drugs are quarantined according to established guidelines.
• Respect and maintain HIPAA confidentiality guidelines.
• Follow and help enforce company policies and procedures.
• Attend pertinent meetings when necessary.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED