Fulfillment Specialist

PassTime • Littleton, CO

3d • $24 - $24

About The Position

The Fulfillment Specialist manages the company’s order fulfillment process, including receiving, processing, and shipping customer orders, maintaining inventory, and ensuring accurate fulfillment. The role requires strong organization and attention to detail in a fast-paced environment. It may involve operating warehouse equipment such as forklifts or pallet jacks and applying knowledge of shipping and logistics processes.

The position also supports warehouse safety, cleanliness, and security; monitors inventory; maintains shipment and warehouse records; prepares business reports; and communicates with customers, colleagues, department heads, and sales agents about orders, procedures, and operational issues. The expected order completeness and accuracy rate is 99.6%.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a shipping, receiving, and/or warehouse environment.
• At least 2 years of experience in a fulfillment or logistics role, particularly with inventory management and order processing systems.
• Proficiency with Microsoft applications, particularly Excel, Word, and Outlook.
• Excellent communication, customer service, and computer skills.
• Knowledge of FedEx/UPS software applications.
• Experience tracking inventory on a quarterly and/or yearly time frame.
• Ability to communicate by phone, face-to-face, and email.
• Basic business understanding.
• Ability to adapt and work with multiple personalities.
• Accuracy and attention to detail.
• Follow-up, time management, and appointment-setting skills, and a goal-oriented personality.

Nice To Haves

• Post-secondary degree in logistics, supply chain management, or a related field.
• NetSuite and CRM skills.

Responsibilities

• Load, unload, and move materials within the warehouse, and maintain a clean and organized warehouse.
• Ensure the health, safety, cleanliness, and security of the warehouse environment.
• Unload materials from pallets, racks, and shelves by hand or forklift.
• Receive, unpack, and examine goods shipped, and verify shipment completeness.
• Keep records of goods shipped.
• Prepare products for shipment and ensure orders are complete and accurate while maintaining a high level of service; the expected accuracy rate is 99.6%.
• Communicate changes to warehouse policies and procedures to other departments, staff groups, and customers.
• Oversee and manage inventory levels, and report shortages or overages to responsible parties.
• Communicate with customers as needed to monitor delivery quality.
• Manage escalated customer issues professionally and promptly.
• Produce daily, weekly, and monthly reports and statistics on warehouse business status.
• Update department heads and sales agents on anomalies that may positively or negatively affect the business.
• Hold employees accountable to OSHA standards.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Immediate eligibility to participate in the company 401(k) program.
• 10 days of PTO per year as a new employee, with PTO accrual based on years of service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED