Fulfillment Quality Assurance Specialist

Spee-Dee Delivery Service•St Cloud, MN

About The Position

The Fulfillment Quality Assurance Specialist ensures order accuracy and product quality by conducting routine and random inspections of picked, packed, and shipped items within a warehouse or distribution center. The role supports customer satisfaction and operational efficiency by auditing orders, inbound materials, inventory, and shipping documentation; communicating and helping correct errors; and maintaining inspection records and metrics. The position also supports inventory counts and pallet audits, follows safety guidelines, and partners with leadership on safety procedures. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Approximately five hours of overtime may be expected each week, with overtime paid at time and a half after 40 hours per week. The hourly pay range is $22.00 to $27.25, based on experience. Starting pay is determined by relevant experience, qualifications, skills, and internal equity. The position is full-time, pay grade D, and nonexempt. Candidates must be able to pass a criminal background check.

Requirements

At least 21 years of age.
High school diploma or equivalent.
Basic computer skills and familiarity with inventory software or scanning devices.
Strong attention to detail, organization, and accuracy.
Good communication and problem-solving skills.
Ability to work independently and collaboratively within a team.
Ability to work with inventory systems and order systems.
Ability to adhere to safety practices.
Proficiency with Microsoft Office and a Warehouse Management System.
Ability to walk, lift, and inspect pallets and orders.
Ability to lift up to 50–75 pounds repetitively and up to 100 pounds occasionally.
Ability to bend, lift, twist, carry, and slide freight in the warehouse.
Ability to spend a minimum of eight hours on one's feet, with periods of sitting at a desk and working on a computer.
Ability to work with freight that may include hazardous material, perishable food and alcohol, firearms, ammunition, and live animals.
Ability to pass a criminal background check.

Nice To Haves

At least one year of warehouse, inventory control, or shipping/receiving experience is preferred.

Responsibilities

Perform spot checks on outbound customer orders to verify contents, quantities, labeling, packaging, quality, and accuracy before shipment.
Review inbound materials for proper receipt, correct quantities, accurate storage placement, and acceptable product condition.
Audit inventory by comparing physical counts with system records, researching variances, identifying contributing factors, and documenting results.
Audit invoices, packing slips, and shipping documentation for accuracy and completeness before billing or shipment.
Communicate identified errors to fulfillment staff and provide guidance, corrective actions, and follow-up to prevent future issues.
Maintain inspection, audit, and discrepancy records and report metrics, including error rates and corrective actions, to fulfillment or warehouse management.
Maintain compliance with safety guidelines and partner with leadership to design and refine safety procedures.
Assist with full-cycle inventory counts, cycle counts, and pallet audits as needed.
Perform other duties as assigned.