Fulfillment Quality Assurance Specialist - St. Cloud, MN

Spee-Dee Delivery Service•Saint Cloud, MN

4d•$22 - $27•Onsite

About The Position

The Fulfillment Quality Assurance Specialist ensures order accuracy and product quality by conducting routine and random inspections of picked, packed, and shipped items within a warehouse or distribution center. This role supports customer satisfaction and operational efficiency by checking inbound materials, outbound orders, inventory records, and shipping documentation. The specialist documents inspection results and discrepancies, communicates errors and corrective guidance to fulfillment staff, reports quality metrics to management, and helps maintain safety practices and improve procedures. The position is full-time, Monday through Friday, from 7:00 a.m. to 3:30 p.m. Up to five hours of overtime may be expected each week, paid at time and a half after 40 hours per week. The stated pay range is $22.00–$27.25 per hour, based on experience, qualifications, skills, and internal equity. The role requires walking, inspecting pallets and orders, and handling freight in a warehouse environment. Physical tasks include repetitive lifting of up to 50–75 pounds and occasional lifting of up to 100 pounds, as well as bending, twisting, carrying, and sliding freight. The specialist must be able to spend at least eight hours on their feet, with periods of desk and computer work. Freight may include hazardous materials, perishable food, alcohol, firearms, ammunition, and live animals. Applicants must pass a criminal background check.

Requirements

At least 21 years of age.
High school diploma or equivalent required.
Basic computer skills and familiarity with inventory software or scanning devices.
Strong attention to detail, organization, and accuracy.
Good communication and problem-solving skills.
Ability to work independently and collaboratively within a team.
Ability to work with inventory systems and order systems.
Ability to adhere to safety practices.
Proficient with Microsoft Office and a Warehouse Management System.
Must be able to pass a criminal background check.
Ability to walk, lift, and inspect pallets and orders; lift up to 50–75 pounds repetitively and up to 100 pounds occasionally; bend, lift, twist, carry, and slide freight; and spend at least eight hours on their feet.
Must be able to work with freight that may include hazardous materials, perishable food, alcohol, firearms, ammunition, and live animals.

Nice To Haves

At least one year of warehouse, inventory control, or shipping/receiving experience is preferred.

Responsibilities

Perform spot checks on outbound customer orders to verify contents, quantities, labeling, packaging, quality, and accuracy before shipment.
Review inbound materials to verify receipt, quantities, storage placement, and product condition.
Audit inventory by matching physical counts to system records, researching variances, identifying contributing factors, and documenting results.
Audit invoices, packing slips, and shipping documentation for accuracy and completeness before billing or shipment.
Communicate identified errors to fulfillment staff and provide guidance, corrective actions, and follow-up to prevent future issues.
Maintain records of inspections, audits, and discrepancies; report metrics such as error rates and corrective actions to fulfillment or warehouse management.
Maintain compliance with safety guidelines and partner with leadership to design and refine safety procedures.
Assist with full-cycle inventory counts, cycle counts, and pallet audits as needed.
Perform other duties as assigned.