Quality Assurance Specialist

CBEM•Lafayette, LA

5d•Hybrid

About The Position

CBEM is seeking a Quality Assurance Specialist to use healthcare analytics and root-cause problem solving to improve care quality. The role partners with operational teams to streamline workflows, elevate standards, and support high-quality services for individuals with developmental disabilities, including some who experience co-occurring mental illness. The position is based in Lafayette, California, with a hybrid schedule requiring three days in the office. It is exempt and reports to the QA & Compliance Director. Compensation is $95,000 annually, with opportunities for performance bonuses.

Requirements

Bachelor’s degree in Healthcare Administration, Data Analytics, Behavioral Health, or a related field.
At least 3 years of experience in healthcare or human services quality assurance, auditing, or compliance.
Hands-on experience with EHR platforms, Excel, and data visualization tools such as Tableau or Power BI.
Knowledge of continuous improvement tools, including Lean, Six Sigma, Root Cause Analysis, and PDCA.
Understanding of Title 17, DDS, and HIPAA.

Nice To Haves

Master’s degree preferred.
Experience in intellectual/developmental disabilities (I/DD) or behavioral health.

Responsibilities

Extract, analyze, and visualize data from the EHR system and Tableau or Power BI platforms to track KPIs and operational trends.
Lead Root Cause Analyses (RCA) and Plan-Do-Check-Act (PDCA) cycles to address systemic challenges and implement sustainable Corrective Action Plans.
Turn audit findings into targeted training sessions that support clinical staff and compliance.
Ensure alignment with state and federal regulations, including Title 17, DDS standards, and HIPAA guidelines.
Partner with Program Directors and operational leaders to foster a culture of quality, transparency, and accountability.