Alaska Fulfillment Operator - Part Time

doTERRA•Anchorage, AK

About The Position

This part-time position serves as the primary point person for the Hawaii Product Center and as a member of the fulfillment team, preparing customer orders for shipping or pickup. The role supports customers at the Product Center and helps fulfill orders, maintain inventory, and keep the facility organized. The employee is expected to follow the daily work schedule, work overtime when requested or required because of order volume, attend mandatory monthly meetings, and contribute to projects or fulfillment-team needs as requested by leadership. Employees are also expected to treat colleagues with kindness, support, and respect and help build a positive work environment.

Requirements

Ability to lift up to 50 pounds.
Proficiency with everyday computer applications, including MS Word, Excel, Google Docs, and Google Sheets.
Excellent interpersonal skills with internal and external customers.
Ability to contribute to and promote a positive team atmosphere.
Flexibility within job duties.

Nice To Haves

Inventory-control, warehousing, or fulfillment experience is highly desired.
Experience with order entry and warehouse management systems (WMS) is a plus.
Creative problem-solving skills are highly encouraged.

Responsibilities

Greet customers arriving at the Product Center.
Deliver orders to customers and complete the transactions required to confirm pickup.
Use internal doTERRA systems to place, return, or change customer orders.
Process returns, refunds, and exchanges in doTERRA systems.
Coordinate with the fulfillment team to pick and verify customer orders, personally guiding orders through the process as needed.
Use appropriate sources to resolve problems promptly.
Capture customer feedback.
Mention promotions and Healing Hands to customers and upsell where appropriate.
Pick, pack, and ship customer orders to help maintain service level agreements.
Assist with inventory replenishment and keep pick areas ready and organized.
Help prepare inbound shipments for accurate receipt and put-away.
Assist with inventory-control tasks as requested by leadership.
Maintain a clean and organized workstation and help maintain overall facility cleanliness and organization.
Adhere to the daily work schedule and avoid tardiness and absenteeism.
Work overtime when requested or required due to order volume.
Contribute to projects and fulfillment-team needs as requested by leadership.
Attend mandatory monthly meetings.
Show kindness, support, and respect toward fellow employees and help build a positive work environment.