Order Fulfillment Part Time

BJ's Wholesale Club • Richmond, VA

11d • $16 - $20

About The Position

The Order Fulfillment team member performs general warehouse activities for BJ’s digital fulfillment initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, verifying items and counts with a handheld RF scanner, moving merchandise from the sales floor to a staging area, and securely packaging orders according to standard operating procedures. The team member helps meet order deadlines, productivity requirements, and service-level agreements while communicating inventory or equipment issues and coordinating replenishment with club teams.

The position also includes maintaining a clean, organized, and safe OMNI/SFC work area; handling returns, damaged goods, and spoiled products according to procedures; and following club policies, dress standards, and operational processes. Team members are expected to deliver friendly member service, work collaboratively, uphold GOLD standards, and maintain regular, predictable, full attendance. Other duties may be assigned, including work in other departments.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to meet OMNI productivity expectations, service-level agreements, performance metrics, and goals.
• Ability to continuously lift objects up to 50 pounds; heavier or awkward objects may need to be lifted or moved with assistance.
• Ability to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, position oneself, and scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Communicate inventory and equipment problems, as well as expired or short-dated items on pick lists.
• Coordinate with club teams when merchandise needs replenishment and, when possible, work with the team to pull merchandise from the reserve area.
• Pick orders promptly and meet productivity expectations, deadlines, service-level agreements, performance metrics, and goals.
• Follow operational processes and productivity standards for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Keep the SFC area neat, clean, and organized; perform housekeeping, remove trash and cardboard, and maintain storage bins in accordance with safety and club standards.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine how to handle them through DDR or the Membership desk.
• Follow club policies and procedures, including dress-code standards.
• Deliver friendly service, address or escalate member concerns, and contribute to a safe, inclusive, and positive environment.
• Work as a team to meet GOLD club standards and perform other assigned duties, including in other departments.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily access to earned pay before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed