Fulfillment Associate (Customer Service, Order Entry/Administration, Vendor & Inventory Management)

Wolters Kluwer • Wilmington, DE

2d • Onsite

About The Position

The Fulfillment Associate supports customer order processing and shipping, helping ensure orders are entered accurately and fulfilled on time. This entry-level role contributes to order entry, administration, and shipping processes while supporting the team and learning foundational supply chain operations skills. The position is onsite with no remote work permitted. Hours are 3:00 p.m. to 12:00 a.m., Monday through Friday, with no weekends.

Requirements

• Proficiency in using order entry software.
• Ability to maintain accuracy in order processing.
• Basic understanding of customer service principles.
• Effective verbal and written communication skills.
• Ability to manage time and prioritize tasks.
• Willingness to collaborate with team members.
• Understanding of inventory checks and reporting.
• Ability to maintain and organize operational documents.

Responsibilities

• Accurately enter orders into the system.
• Perform order administration tasks.
• Assist with preparing packages for shipment.
• Coordinate with third-party vendors for order fulfillment.
• Support inventory checks and report discrepancies.
• Maintain operational documents and records.
• Assist with demand planning under supervision.
• Ensure customer service standards are met.
• Respond to basic customer inquiries.
• Help with general administrative duties as needed.

Benefits

• Medical, dental, and vision plans
• 401(k)
• Flexible spending account and health savings account
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed