Order Fulfillment Associate

Aston Carter•Tigard, OR

3d•$20 - $21•Onsite

About The Position

The Order Fulfillment Associate processes customer purchase orders in an ERP system and manages orders through the fulfillment lifecycle using ticketing and CRM systems. The role provides customer service by resolving inquiries and issues promptly and accurately, and requires attention to detail, accurate data entry, and effective communication with customers and internal teams to ensure orders are processed correctly and on time. This is a contract-to-hire position based onsite in Tigard, Oregon, in a professional office located in the same building as manufacturing and supply chain teams. The local team has approximately 15 people and works in a supportive office environment rather than a call center. Most customer communication is by email, with approximately 10 phone calls per day. Work takes place during standard daytime office hours, with some flexibility. Training is approximately two weeks, includes shadowing and role-play, and is conducted onsite. No travel is expected. Attendance, quality, attention to detail, customer service, and attitude toward customers and internal teams are important measures of performance. The posting notes potential pay increases upon permanent hire and a 90-day stay bonus. The listed pay range is $20.00–$20.50 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; voluntary life and AD&D insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.

Requirements

High school diploma or GED.
At least 6 months of relevant experience in order processing, customer service, logistics, or a related office environment.
Strong customer service skills and the ability to handle inquiries and resolve issues professionally.
Accurate data-entry skills and strong attention to detail when processing purchase orders and updating systems.
Experience using ERP systems to process and manage orders.
Experience using CRM systems to manage work queues and customer information.
Excellent written and verbal communication skills for email and phone interactions.
Ability to collaborate effectively with a diverse, cross-functional team located across multiple sites.
Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
Ability to prioritize work, manage multiple tasks simultaneously, and meet daily deadlines.
Reliability and strong attendance, including consistent presence during scheduled work hours.

Nice To Haves

Experience in logistics or manufacturing environments.
Customer service experience in a professional office setting.
Comfort working with ticketing or queue-based systems to manage workload.
Ability to build positive relationships with internal teams such as sales, sales operations, manufacturing, and supply chain.
Strong organizational skills and a commitment to continuous improvement in processes and customer experience.
Positive attitude and willingness to learn through training, shadowing, and role-play scenarios.
Interest in long-term growth opportunities within a growing company.

Responsibilities

Process customer purchase orders in the ERP system accurately and with attention to detail.
Review purchase orders against customer quotes to verify pricing and terms before booking orders in the ERP system.
Use the CRM system to manage the work queue and verify customer product certifications.
Coordinate with sales to obtain approval for drop-ship orders and confirm purchase-order discounts are valid.
Process purchase orders efficiently and according to established procedures.
Respond promptly to customer inquiries and resolve issues thoroughly.
Handle daily email and phone correspondence, with most communication conducted by email and approximately 10 phone calls per day.
Answer customer questions about lead times, order status, back-ordered materials, and other order details.
Work with customers to resolve pricing issues.
Partner with sales operations to prioritize orders when inventory is limited and support timely fulfillment of critical orders.
Build rapport with new and repeat customers through professional email and phone interactions.
Review and execute change orders and correction requests accurately and promptly.
Support continuous improvement by managing multiple tasks, meeting daily deadlines, and following order-processing best practices.
Perform other duties assigned by the supervisor to support order fulfillment and customer service.

Benefits

Potential pay increases upon permanent hire and a 90-day stay bonus.
Eligible benefits may include medical, dental, and vision coverage.
Eligible benefits may include critical illness, accident, and hospital coverage.
Eligible benefits may include a 401(k) retirement plan with pre-tax and Roth post-tax contributions.
Eligible benefits may include voluntary life and AD&D insurance for the employee and dependents.
Eligible benefits may include short- and long-term disability.
Eligible benefits may include a Health Spending Account (HSA).
Eligible benefits may include transportation benefits.
Eligible benefits may include an Employee Assistance Program.
Eligible benefits may include PTO, vacation, or sick leave.