Order Fulfillment Associate

Aston Carter•Tigard, OR

1d•$20 - $21•Onsite

About The Position

The Order Fulfillment Associate processes customer orders using ERP and ticketing systems, ensuring accuracy throughout fulfillment and providing a high level of customer service. The role reviews and books purchase orders, resolves order and pricing issues, and communicates with customers and internal teams to support an efficient order lifecycle. This contract-to-hire position is based onsite in an office in the same building as manufacturing and supply chain teams. The local team has approximately 15 people. Training lasts about two weeks and includes structured shadowing and role-play exercises. Typical hours are in the afternoon to early evening, with some flexibility; training is expected to follow a 9:00 a.m. to 5:00 p.m. schedule. No travel is required. Performance is measured by accuracy, work quality, customer service, interactions with internal teams and customers, and attendance. The culture emphasizes growth, continuous improvement, and recognition, including potential pay increases upon permanent hire and a 90-day stay bonus.

Requirements

High school diploma or GED.
At least 6 months of relevant experience in order processing, customer service, logistics, or a related office environment.
Experience using ERP systems to process and manage purchase orders.
Experience using CRM systems to manage customer interactions and work queues.
Strong data-entry skills, accuracy, and attention to detail.
Excellent written and verbal communication skills for email and phone correspondence.
Ability to collaborate with a diverse, cross-functional team located across multiple sites.
Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
Commitment to continuous improvement in daily work.
Reliable attendance and punctuality.
Customer service skills, including handling inquiries, resolving issues, and maintaining a professional, positive attitude.

Nice To Haves

Experience in logistics or logistics manufacturing environments.
Customer service experience in an office or manufacturing-related setting.
Comfort using email as the primary communication channel, supplemented by phone calls.
Ability to build strong relationships with internal teams such as manufacturing, supply chain, and sales operations.
Strong organizational skills for managing a work queue and multiple orders at different fulfillment stages.
Positive, team-oriented attitude and willingness to support colleagues.
Interest in career growth and development within a growing company.
Ability to participate in and benefit from role plays, job shadowing, and structured training.

Responsibilities

Process customer purchase orders in the ERP system accurately and with attention to detail.
Review purchase orders against quotes to verify pricing and terms before booking.
Use the CRM system to manage the work queue and verify customer product certifications.
Work with sales to obtain drop-ship approvals and confirm purchase-order discounts are valid.
Enter and process purchase orders using the ERP system.
Respond promptly to customer inquiries and resolve issues thoroughly.
Handle daily email and phone correspondence, with most communication conducted by email and approximately 10 calls per day.
Answer customer questions about lead times, order status, back-ordered materials, and other order details.
Collaborate with customers to resolve pricing issues.
Partner with sales operations to prioritize orders when inventory is limited.
Build rapport with new and repeat customers through professional email and phone interactions.
Review and execute change orders and correction requests accurately and promptly.
Prioritize work, manage multiple tasks, and meet daily objectives in support of continuous improvement.
Perform other duties assigned by the supervisor to support order fulfillment and customer service.

Benefits

Medical, dental, and vision coverage, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life and AD&D insurance for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off/leave, including PTO, vacation, or sick leave, if eligible.
Potential pay increases upon permanent hire.
90-day stay bonus.