Fulfillment Associate

Mobile Communications America•Fayetteville, NC

About The Position

Mobile Communications America, Inc. (MCA) is seeking an experienced Fulfillment Associate in the Fayetteville, North Carolina area to support its Voice division. The role supports warehouse fulfillment operations, including receiving, inspecting, storing, tracking, and shipping inventory and customer orders. The associate works with warehouse equipment and inventory systems, coordinates with suppliers or carriers to resolve shipment discrepancies, and collaborates with teammates to meet daily productivity and fulfillment goals. The position works inside a warehouse environment and may involve travel as necessary to support company and customer needs, including occasional pickups and deliveries using a company vehicle. The role has no direct reports. MCA describes its workplace values as Service First, Growth, Teamwork, and Safety, and welcomes veterans as a Military Friendly Employer.

Requirements

High school diploma, GED, or equivalent.
At least two years of experience in shipping, receiving, warehouse operations, or inventory management.
Basic computer proficiency, including Microsoft Word and Excel.
Strong attention to detail and commitment to accuracy.
Excellent communication and teamwork skills.
Ability to work effectively in a fast-paced warehouse environment.
Ability to safely lift, carry, and move materials throughout the workday.

Nice To Haves

Experience operating warehouse equipment such as forklifts and pallet jacks.
Experience using inventory management or ERP systems.
Experience with inventory tracking systems such as NetSuite or similar ERP platforms.
Familiarity with barcode scanners and handheld inventory devices.
Strong organizational and problem-solving skills.
Commitment to workplace safety and continuous improvement.

Responsibilities

Receive, inspect, and process incoming shipments; document shortages, damages, or discrepancies and coordinate resolution with suppliers or carriers.
Pick, pack, and prepare customer orders accurately and efficiently for shipment.
Operate material handling equipment, including forklifts, pallet jacks, lift trucks, scissor lifts, and hand trucks.
Process inventory transactions using scanners, handheld devices, and warehouse management systems.
Assist with receiving, labeling, stocking, and organizing inventory.
Perform cycle counts and support inventory audits to maintain inventory accuracy.
Update inventory records and shipping documentation in company systems.
Maintain adequate levels of shipping supplies and warehouse materials.
Identify and resolve inventory control issues and material shortages.
Support shipping, receiving, transfer preparation, and other warehouse functions as needed.
Make occasional pickups and deliveries using a company vehicle.
Maintain a clean, organized, and safe work environment while following company safety procedures.
Collaborate with team members to meet daily productivity and fulfillment goals.