Fulfillment Associate

Staples Canada•New York, NY

6h•Onsite

About The Position

Fulfillment Associates support daily fulfillment and last-mile delivery operations within the store. They receive, unload, sort, stage, and prepare packages for carrier pickup and delivery, helping ensure accuracy and timeliness. The role takes place in a fast-paced environment where safety, accuracy, organization, and productivity are essential. Associates collaborate with team members, store leaders, carriers, and delivery providers to support efficient fulfillment operations. They may also assist customers with shipping, stock shelves, and perform other duties as assigned. The schedule is 5 a.m.–9 a.m. daily, with availability required 2 to 3 days per week. Staples describes its people as central to its success and presents the opportunity as part of its retail brand transformation and growth strategy.

Requirements

Able to work a flexible schedule based on the store’s needs.
Ability to work effectively as part of a team and support others in achieving shared goals.
Ability to learn and follow warehouse logistics and retail operational processes.
Ability to manage multiple priorities and complete assigned tasks with limited supervision.
Ability to lift up to 70 lbs independently and handle items up to 150 lbs using a team lift or mechanical assistance.
Ability to use a pallet jack, climb ladders, and stand or walk continuously.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity when handling packages, inventory, and business information.
Available to work 2 to 3 days per week during the stated 5 a.m.–9 a.m. daily shift.

Responsibilities

Receive, unload, sort, stage, and prepare packages for carrier pickup accurately and on schedule.
Process freight shipments while following safety and operational standards.
Scan and handle packages accurately while maintaining inventory and chain-of-custody requirements.
Organize and maintain safe, efficient staging, storage, and dispatch areas.
Identify and communicate package discrepancies, inventory issues, and other operational challenges.
Work with team members and store leaders to support package volume, dispatch readiness, and service needs.
Work with carriers and delivery providers to support efficient package pickups and dispatch.
Follow operational, safety, security, and package-handling procedures.
Work efficiently and productively while maintaining accuracy and attention to detail.
Contribute to a collaborative, team-oriented work environment.
Perform other duties as assigned, such as assisting customers with shipping and stocking shelves.