Seasonal Fulfillment and Receiving Support Associate, Louis Joliet

Macy's • Joliet, IL

1d • Onsite

About The Position

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help create a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; deliver orders curbside; and monitor alerts to complete Buy Online Pickup In-Store (BOPS) orders on time. You also help keep the stockroom and sales floor running efficiently and assist customers by greeting them, resolving issues, and delivering orders with care.

The role combines behind-the-scenes operational work with customer service and selling. Colleagues prepare for the day by reviewing goals and learning about products and promotions. They receive and tag merchandise, organize the stockroom, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They complete orders, help customers and teammates, share loyalty program benefits, and organize the stockroom at the end of the day. Seasonal colleagues are typically scheduled for 10–20 hours per week, depending on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
• Ability to work independently and contribute to team dynamics.
• Ability to meet daily sales goal challenges.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Receive, tag, and organize merchandise and maintain an orderly stockroom.
• Pick, pack, and retrieve orders from back-of-house storage and deliver them curbside to customers.
• Monitor alerts and complete Buy Online Pickup In-Store (BOPS) orders on time.
• Support customer interactions by greeting shoppers, listening, resolving issues, and providing helpful service.
• Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
• Review daily goals and learn about products and promotions.
• Share loyalty program benefits, help customers complete their shopping experience, and thank them sincerely.
• Complete orders and organize the stockroom to prepare the team for the next day.
• Collaborate with colleagues to support store operations, customer satisfaction, and sales goals.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed