Seasonal Fulfillment and Receiving Support Associate, Spotsylvania Town Center

Macy's•Fredericksburg, VA

1d•Onsite

About The Position

As a seasonal Fulfillment and Receiving Associate, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help provide a smooth customer experience. You receive and organize merchandise, pick and pack orders, retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to help ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor operating efficiently. The role also involves greeting customers, resolving issues, and delivering orders with care. You help prepare the store by reviewing goals, learning about products and promotions, receiving merchandise, tagging items, and organizing the stockroom. During the day, you support customers through helpful interactions and accurate order fulfillment, maintain a shoppable sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves. You share loyalty program benefits, help customers with their needs, and organize the stockroom and complete orders at the end of the day. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability. The position requires regular, dependable attendance and punctuality, and flexible availability for days, evenings, weekends, and holidays. It also involves frequent use of computers and other technology, including handheld equipment and cash registers, as well as physical tasks such as standing, moving, reaching, and lifting.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain stockroom organization.
Pick, pack, and retrieve orders from back-of-house storage and deliver orders curbside.
Monitor alerts to help ensure Buy Online Pickup In-Store orders are ready on time.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Maintain a shoppable sales floor and fitting rooms by recovering areas, updating signs and pricing, restocking merchandise, and assisting with merchandise moves.
Share loyalty program benefits and help customers complete their shopping experience.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.
Complete orders and organize the stockroom to help prepare the team for the next day.
Work collaboratively with colleagues to support store operations and customer satisfaction.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice