FSQA Process Improvement Supervisor

Westrock Coffee • Conway, AR

16d

About The Position

The FSQA Process Improvement Supervisor advances Westrock Coffee’s digital quality ecosystem by developing, configuring, and optimizing enterprise Quality Management Systems (QMS) and other manufacturing digital platforms. The role converts food safety, quality, and operational requirements into scalable digital workflows, automated processes, and data-driven tools that strengthen compliance, improve efficiency, and enhance visibility across the manufacturing network.

Working with Operations, FSQA, IT, Engineering, and Product Development, the position leads the creation of automated workflows, business logic, KPI dashboards, and analytics that support daily operations and executive decision-making. It is responsible for implementing, supporting, troubleshooting, and continuously improving digital quality systems so they remain reliable, intuitive, and aligned with business needs. The role also analyzes manufacturing and quality data, identifies trends, and supports cross-functional improvement initiatives, standardization, process optimization, and digital transformation.

Requirements

• Bachelor of Arts or Bachelor of Science degree required.
• Two to five years of QA-related experience preferred, or an equivalent combination of education and experience.
• Experience or capability in digital Quality Management Systems (QMS).
• Experience or capability in manufacturing execution or enterprise business systems.
• Experience or capability in workflow development and process automation.
• Experience or capability in data analysis, reporting, and dashboard development.
• Experience or capability in cross-functional project leadership and system implementation.
• Ability to manage and motivate personnel.
• Strong initiative and ability to anticipate issues proactively.
• Sound mathematical and analytical skills.
• Excellent written and oral communication skills.

Nice To Haves

• A degree in a science discipline is preferred.
• Two to five years of QA-related experience is preferred.
• ISO background preferred.
• Knowledge of continuous improvement methodologies such as Lean or Six Sigma.

Responsibilities

• Lead development, configuration, and continuous improvement of enterprise Quality Management Systems (QMS) and other manufacturing digital platforms.
• Develop automated workflows, business logic, and digital processes to improve food safety, quality, and operational efficiency.
• Design and maintain KPI dashboards, reporting, and data analytics to support operational and executive decision-making.
• Partner with Operations, FSQA, IT, Engineering, and Product Development to identify process improvement opportunities and translate business requirements into digital solutions.
• Support system implementation, user acceptance testing, training, troubleshooting, and ongoing enhancement of digital quality systems.
• Analyze manufacturing and quality data to identify trends, root causes, and opportunities for process optimization.
• Participate in continuous improvement initiatives, process standardization, and implementation of new technologies across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager