FSQA Lead Technician 3rd shift

Westrock Coffee Company•Bryant, AR

About The Position

The FSQA Lead Technician oversees FSQA Technician I and II activities and organizes quality-control work to ensure products comply with applicable specifications. The role leads, coaches, and mentors team members, identifies process improvements, and is proficient in the job functions of FSQA Technicians I and II. The position may assume the FSQA Supervisor’s responsibilities in the supervisor’s absence and reports to the FSQA Supervisor. The role enforces company policies and Food Safety & Quality Management System requirements; coordinates technician assignments; supports onboarding and training; and ensures adherence to SOPs, GMPs, and quality programs. It oversees QA laboratory operations, calibration and verification of equipment, product and material testing, sensory evaluations, sampling, and accurate recording of results. The FSQA Lead identifies and segregates nonconforming goods and may provide backup support for supervisor-managed quality programs.

Requirements

Three years of QA-related experience or an equivalent combination of education and experience.
Experience in quality inspection, testing, and data collection.
Leadership, teamwork, and organizational skills.

Nice To Haves

Formal education in a science discipline.
Experience with food-safety manufacturing requirements, including GMPs, pest control, and other prerequisite programs.
PCQI/HACCP certification.
Excellent listening and analytical skills.
Competent computer skills.

Responsibilities

Enforce Westrock policies and Food Safety & Quality Management System requirements.
Lead, mentor, and train FSQA Technicians and assist with onboarding.
Manage daily task assignments and execution of technicians’ duties.
Ensure adherence to SOPs, GMPs, and quality-control programs.
Oversee QA laboratory operations and perform equipment calibration and verification.
Verify bills of materials and conduct Supersack testing, including particle and color analysis.
Confirm pallet counts and lead sensory evaluations.
Collect retain and third-party samples as required.
Inspect raw materials, work in process, and finished products for compliance with specifications, including color, moisture, density, grind, weights, packaging integrity, and brewing performance.
Record test results accurately in the quality database.
Identify and segregate nonconforming goods and test products on hold.
Maintain housekeeping standards for a clean, safe, GMP-compliant environment.
Serve as backup to the FSQA Supervisor when necessary.
When providing supervisor backup, support customer complaint investigations, root cause analysis, corrective action implementation and verification, the non-conforming product program, third-party testing, and customer-required sampling and testing programs.