Frozen Department Manager

Hy-Vee, Inc.•Washington, DC

10d

About The Position

The Frozen Foods Department Manager sets standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The manager presents fresh, high-quality products at competitive prices and fosters a friendly, helpful shopping experience. This role recruits, hires, trains, supervises, disciplines, and evaluates department employees; sets goals and work plans; manages product ordering, pricing, inventory, displays, promotions, bookkeeping, and sales analysis; and maintains product freshness and equipment upkeep. The position is accountable to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and supervises department employees. It involves daily contact with customers, employees, vendors, and the public, plus occasional contact with regulatory agencies. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or more than one year of related work experience.
Ability to solve practical problems involving varied variables and limited standardization, and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to perform medium work, exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability covering distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Must meet the pre-employment drug-screen condition.

Responsibilities

Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Create a friendly atmosphere through teamwork, flexibility, and courteous, efficient customer service; greet customers and assist them with products, heavy items, and requests.
Answer customer telephone calls promptly and provide helpful service; handle and resolve customer issues.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, prepare weekly work schedules, and establish daily work plans.
Inspect signage and displays, order replenishment merchandise, and communicate with employees about sales and ideas.
Set retail pricing and ensure pricing is correct and competitive; extend and post invoices and oversee department bookkeeping.
Analyze weekly and monthly sales and trends, compare results with actuals, prepare advertising projections, and write advertisements.
Conduct department inventory; plan displays and promotions and determine pre-orders.
Maintain appropriate temperatures and storage procedures to preserve freshness and control product shrink.
Understand and troubleshoot equipment and ensure maintenance is performed.
Follow department and company rules concerning personal hygiene, dress, policies, and store guidelines; report to work as scheduled and on time.
Fill displays, check in deliveries, work in the sales area, unload trucks, store products appropriately, and replenish merchandise.
Attend meetings and seminars and participate in continuing education.
Perform departmental duties, assist in other store areas as needed, and complete other related duties and special projects.
Instruct, assign, review, and plan the work of others; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharges, and salary increases.
Safeguard company assets, including equipment and merchandise.