Frozen Department Manager

Hy-Vee•Fort Dodge, IA

About The Position

The Frozen Foods Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager presents fresh, high-quality products at competitive retail prices and helps create a friendly, helpful shopping experience. This role recruits, hires, trains, supervises, disciplines, and evaluates department employees; establishes department goals and work plans; and manages merchandising, pricing, inventory, ordering, bookkeeping, sales analysis, and promotions. The manager also ensures proper product temperatures and storage, oversees equipment maintenance, supports sales-floor operations, and assists elsewhere in the store as needed. The position reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and supervises department employees. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

High school diploma or more than one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people by providing basic direction.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, and to use depth perception, color vision, and field of vision.

Responsibilities

Promote a friendly, helpful atmosphere and provide prompt, courteous, and efficient customer service.
Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Assist customers with finding and reaching products, handling heavy items, and communicating suggestions or requests; answer customer calls and resolve customer issues.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, create weekly schedules, and establish daily work plans.
Inspect signage and displays, order replenishment merchandise, and communicate sales and ideas to employees.
Calculate retail pricing and ensure products are priced correctly and competitively.
Process invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write ads.
Conduct department inventory; plan displays and promotions; and determine pre-orders.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed.
Follow department and company requirements for personal hygiene, dress, policies, and store guidelines; report to work as scheduled and on time.
Fill displays, check in deliveries, work in the sales area, unload trucks, store products appropriately, and replenish merchandise.
Attend meetings and seminars and participate in continuing education.
Perform departmental duties, assist in other store areas, and complete other job-related duties and special projects as required.
Instruct, assign, review, and plan others’ work; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharges, and salary increases.
Safeguard company assets, including equipment and merchandise.