Frozen Department Manager

Hy-Vee, Inc.•Brooklyn Park, MN

5d•$18 - $23

About The Position

The Frozen Foods Department Manager sets standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability. The manager is responsible for presenting fresh, high-quality products at competitive prices and creating a friendly, helpful shopping experience. The role oversees department employees, establishes goals and work plans, manages product ordering and inventory, and monitors sales, pricing, promotions, and department finances. The manager also ensures product is stored and displayed appropriately, temperatures and equipment are maintained, and company policies and store guidelines are followed. The position reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home.

Requirements

Must be at least 18 years old.
High school diploma or more than one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and to interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; conduct interviews to obtain basic information; and guide people by providing basic direction.
Ability to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required.

Responsibilities

Promote a friendly, positive atmosphere through flexibility, teamwork, and courteous customer service.
Establish department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Greet customers, learn and use their names when possible, answer telephone inquiries, and assist customers with locating or handling products and sharing suggestions.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, prepare weekly schedules, and establish daily work plans.
Inspect signage and displays, order products for replenishment, and communicate sales information and ideas to employees.
Handle and resolve customer issues.
Set retail prices, ensure pricing accuracy, and maintain competitive pricing.
Extend and post invoices and oversee department bookkeeping.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write advertisements.
Conduct department inventory, plan displays and promotions, and determine pre-orders.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Troubleshoot equipment and ensure required maintenance is performed.
Follow department and company requirements for personal hygiene, dress, policies, and store guidelines.
Report to work as scheduled and on time.
Attend meetings and seminars and participate in continuing education.
Fill displays, check in deliveries, work in the sales area, unload trucks, store products appropriately, and replenish merchandise.
Perform other departmental duties, assist in other store areas as needed, and complete related duties and special projects.
Instruct, assign, review, and plan the work of others; coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharge, and salary increases.
Safeguard company assets, including equipment and merchandise.