Frozen Department Manager

Hy-Vee•Mason City, IA

13d

About The Position

The Frozen Foods Department Manager sets department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager presents fresh, high-quality products at competitive prices and helps create a friendly, helpful shopping experience through teamwork and customer service. The role oversees department employees and operations, including staffing, schedules, product ordering, pricing, merchandising, sales analysis, inventory, bookkeeping, equipment maintenance, and compliance with company policies. The position reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Department employees report to this position. It involves frequent exposure to temperature extremes and dampness in a fast-paced environment, with possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or more than one year of related work experience.
Ability to solve practical problems involving a variety of variables with limited standardization and interpret instructions.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data between records; interview to obtain basic information; and guide people and provide basic direction.
Ability to perform medium physical work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Availability to report to work as scheduled and on time.
Successful completion of a pre-employment drug screen.

Responsibilities

Set and maintain department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Promote a friendly, helpful atmosphere and provide prompt, courteous, and efficient customer service throughout the store.
Assist customers with locating and reaching products, handling heavy items, and communicating suggestions or requests; answer customer calls and resolve customer issues.
Recruit, hire, train, supervise, discipline, and evaluate department employees.
Determine department goals with the store director, prepare weekly schedules, and establish daily work plans.
Inspect signage and displays, order products for replenishment, and communicate with employees about sales and ideas.
Calculate retail pricing and ensure products are priced correctly and competitively.
Extend and post invoices and oversee department bookkeeping procedures.
Analyze weekly and monthly sales and trends, compare results to actuals, prepare advertising projections, and write ads.
Conduct department inventory and plan displays, promotions, and pre-orders.
Maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Understand and troubleshoot equipment and ensure maintenance is performed.
Follow department and company guidelines for personal hygiene, dress, and other policies; report to work as scheduled and on time.
Fill displays, check in delivered merchandise, work in the sales area, unload trucks, place products in appropriate storage, and replenish merchandise.
Attend meetings and seminars and participate in continuing education.
Perform departmental duties, assist in other store areas as needed, and complete other job-related duties and special projects.
Instruct, assign, review, and plan others’ work; maintain standards, coordinate activities, allocate personnel, address employee problems, and select new employees.
Approve employee discipline and recommend employee transfers, discharges, and salary increases.
Safeguard company assets, including equipment and merchandise.